SHIPPING POLICY
Shipping to the UK is £4.20 by Royal Mail.
Free UK shipping on orders over £55.
MERch will be shipped by Royal Mail Tracked 24. Tails and silicone attire will be sent by Royal Mail Special Delivery.
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As we are a small family business please allow up to 7 working days for items to be posted.
However we will always endeavour to post as soon as possible, usually within 3-4 working days.
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Europe (excluding EU, EEA countries and Northern Ireland) and Worldwide: DHL Express £45
Parcels sent abroad with DHL Express usually arrive within 2-7 days, subject to customs.
​Due to the GPSR legislation introduced on 13th December 2024, we regret we are currently unable to ship items to the EU and Northern Ireland.
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Please note that deliveries outside the UK may be subject to import taxes and/or customs duties. The buyer is responsible for paying such fees once your goods arrive in the country.
RETURN POLICY
We regret custom tails, silicone bras and handcrafted attire cannot be returned or exchanged.
The exception to this is if there is a notable difference between measurements given and actual measurements of tails. In this instance we will do our upmost to make necessary adjustments - we want you to love your tail. Please look closely at the measurements of bras and other handmade attire.
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We hope you love your MERch, but if for whatever reason you are not happy with your garment, please let us know via our email (themermaidstailuk@gmail.com) as soon as possible, and at the latest within 14 days of receiving your goods, so we can organise a return or exchange. Returns must be made within 14 days of confirmation of a return. Return shipping charges are the responsibility of the buyer and non-refundable. We would recommend sending returned goods tracked. Goods must be returned in the same condition they were received. We will be unable to accept returns for goods that are in any way damaged, stained (perfumes, makeup or deodorant) or washed. We will make refunds via the same method and to the same account that the initial payment was made. Exchanges can be made where products in alternative sizes are available.
PAYMENT METHOD
Payments can be made online or via Paypal.
Invoices will be sent to the email address of the purchaser. No payment or pricing information will be sent with the parcel (ideal if it is a gift).